Shipping Policy: At Pet Store, we strive to make the shopping experience seamless and convenient for you. Here are the details of our shipping process:

Shipping Timelines: Since we operate on a dropshipping model, products are shipped directly from our trusted suppliers. Delivery typically takes 10-20 business days, depending on your location. Please note that some products may arrive sooner or in separate shipments based on availability.

Order Tracking: Once your order is processed, you will receive a confirmation email with tracking details to monitor your shipment’s progress.

Shipping Costs: Shipping fees are calculated at checkout and vary based on your location and the size of your order. Free shipping may be available for orders over a specific amount.

Returns Policy: We want you and your pet to be completely satisfied with your purchase. If you’re not happy, we’re here to help with a straightforward return process:

Return Window: Returns are accepted within 30 days of receiving your order. Items must be unused, in their original condition, and with all packaging intact.

Non-Returnable Items: Perishable items, such as certain types of treats or opened food products, cannot be returned for safety reasons. Please contact us if you have questions about an item’s eligibility for return.

Return Process: To initiate a return, email our customer support team at [contact@welcome2creation.com] with your order number and reason for the return. We will provide detailed instructions and a return address.

Refunds: Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method, minus any applicable restocking or shipping fees.

Need Assistance? Our customer support team is here to assist you with any questions or concerns about shipping or returns. Reach out to us at [contact@welcome2creation.com], and we’ll be happy to help!